Gambling involves the possibility of losing your stake, and it should remain an affordable leisure activity. Keep money for essential expenses separate from any gambling budget. An offer, a winning result or a losing session does not remove that financial risk.
Spending and Time Boundaries
Deposit limits help you set a boundary for account funding. Session and time controls address how long you spend gambling, while breaks give you space away from play. Choose limits that reflect money you can afford to lose, rather than a target you hope to win.
Chasing losses, borrowing to continue or hiding expenditure can indicate that gambling is causing harm. Pause rather than making another payment to recover money. Speaking to someone you trust or an independent support organisation can help when making that decision feels difficult.
Cooling-Off and Self-Exclusion Choices
Cooling-off through a time-out provides a break from gambling. Self-exclusion is another control when you need to stop using the account. These tools can be addressed through account options or our support team, alongside deposit limits.
Contact us if you need assistance with a limit, time-out or self-exclusion. Explain the control you want to discuss and the concern behind it. Treat a decision to stop gambling as a boundary to maintain across the services you use.
Help Beyond Casino Account Support
GamCare operates the independent National Gambling Helpline on 0808 8020 133. GambleAware, Gordon Moody and Gamblers Anonymous offer further independent resources for gambling concerns. You can seek outside help alongside asking us about account controls.
Gamban provides blocking software as another independent option. It serves a different purpose from our own account tools and from casino support enquiries. If gambling is affecting your finances, relationships or wellbeing, seeking assistance is more useful than continuing in pursuit of a favourable result.